Frequently Asked Questions

Imagine giving your online shop a store an assistant! Always there, attentively looking to help customers as they browse your products. Asking great questions identifying customer needs and preferences before showing them to their perfect products. Well, that’s exactly what the Help Me Choose tool does.
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Designed to fit seamlessly into your store, matching brand colours and fonts is super simple. The tool is self configured, putting you in complete control.  Simply upload a series of questions and align the answers with your products using Shopify tags and the Help Me Choose platform does the rest. The recommendations screen clearly displays the products and explains  why each one is a great option for the customer giving them the confidence and means to buy.
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The Help Me Choose tool also comes fully loaded with an analytics dashboard allowing you to track performance and make data lead decisions. The reporting shows how and why customers are shopping your store and highlights areas for optimisation.
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There’s three price plans to choose from all with fixed monthly costs making budgeting nice and simple. No matter the size of your business, the Help Me Choose tool can help you engage & educate customers, drive sales and gain valuable market insights.

Turn your visitors into customers with Help Me Choose.
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Absolutely yes! The Help Me Choose tool is not just limited to Shopify stores or our pre defined monthly plans. Although we have created a Shopify specific platform, we can also custom build guided sales quiz’s from scratch. Our in-house team of journey architects can workshop with you to expertly design and build out a custom version of the tool with almost limitless options. Customised styling and features can be integrated as well and completely personalised analytics reporting.

Contact our Sales team here for more information.

Currently the app does not integrate with any third party software. However we have a product road map page where you can see our plans
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Absolutely yes! The Help Me Choose tool comes complete with a live performance dashboard where you can see exactly how it’s doing.
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The performance dashboard allows you to keep an eye on all the key metrics such as number of users, number of recommended products shown, completion rate and sales figures.
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With our more expensive price plans the performance dashboard delves deeper into the data. As well as showing you all the key usage and sales statistics, the HMC tool also gives you vital insight into your customers. By showing you how the customers are answering your questions you can get a clear indicator of how and why people are shopping your store, which of your products they are most interested in and why. This information allows you to make informed, data lead decisions.

Optimisation points are also made clear with question dropout reporting. This shows at exactly what point customers are clicking out of the tool. If a particular question has a high dropout then it probably needs a re-think! Could it be worded better? Is it totally relevant? Could it be making the customer feel uncomfortable? Would a real life sales assistant ask this?

The performance dashboard makes it easy to see these potential problems and prompts you to make improvements. This makes for a higher completion rate, more recommendations shown which in turn leads to more sales conversions!

Keeping tabs on monthly sales performance is also super easy. The performance dashboard keeps a tally of month on month sales. This can be a useful way of keeping track of the returns of marketing or social media campaigns and seeing if they brought more traffic to your site and if those visitors converted into customers through using the tool.
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The Help Me Choose tool is quick and easy to set up. We have step by step guides and video tutorials to help you along the way. You don't have to be a tech genius or even tech savvy to configure the tool, the platform does all the smart stuff behind the scenes!!

The first step in your guided sales quiz journey is to choose you pricing tier based on the features included and the size of your store. Once you’ve installed the software you’ll be guided through the configuration process

Starting with the Settings section simply work your way through the required fields adding in the relevant information. Here you’ll add in information such as product feeds and the URL’s of the pages you want the HMC engagement tab to appear on.

Styling is the next section, here is where you’ll make the tool fit seamlessly into your website by adding your fonts and colour pallets. Choose what colours the buttons have and how you want them to work.

Next you’ll start building out your questions and answers (top tip - we recommend drawing out your questions and and answer branches on paper, flow diagram style before starting this section as it can help you visualise what your trying to achieve). The quiz builder will guide and prompt you at each step here.

Next add your products and tags that you want the tool and switch it live. hey presto… you’ve got a guided sales quiz helping your customers find their ideal products.
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We have full “How To” guides for each step of the build process that go into detail about how to complete each step of the build process. Our live chat through our website will also put you in touch with our support team who can help should you require any assistance. You can also reach out by emailing support@helpmechoose.ai
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There are 3 main price plans for the Help Me Choose Tool as well as a custom build option for larger/non-Shopify customers. The Help Me Choose tool is self configured for all of our 3 main pricing plans and the main differences between the plans relate to the number of monthly recommendations the tool will provide and the level of detail provided with the functionality and analytics of the tool.

Starter is our entry level plan and is the most affordable at just $19 per month. There is no limit to the number of questions you can ask or how many products you can load into the tool but you are limited to showing 100 recommendations per month. You also get a basic version of our performance dashboard. This plan is perfect for small businesses with under 1000 monthly store visits. Starter is also a great option for online retailers who only sell one type of product, such as socks for example, but have lots of different versions of their socks.

Growth is our mid tier plan and is priced at $99 per month. The growth plan gives you all of the features included with the Starter plan but the number of recommendations per month is increased up to 1000. A more advanced version of our performance dashboard is included in the Growth plan giving you insight into customer profiles and behaviours. Priority support is also included with the Growth plan meaning our team are on hand to help out with any issues you may have during the build or whilst your quiz is live. Growth is the perfect choice for medium sized retailers with larger product sets or those with between 1000 and 5000 monthly web visits to their store.

Pro is our most advanced plan for our Shopify platform. Priced at $299 per month Pro is aimed at larger retailers, stores with large product sets or stores with really strong monthly visitor numbers (more than 5000 visits per month). Pro comes with all the features of our Growth plan but gives you unlimited monthly recommendations and really allows you to deep dive into the data with custom analytics. This means we can build out custom data sets for you to forensically analyse how the tool is performing and how customers are shopping your store.

Custom Builds / Non-Shopify Users
Not on Shopify? Not a problem……The Help Me Choose tool is not just limited to Shopify stores or our pre-defined monthly plans. We can also custom build guided sales quiz’s from scratch. Our in-house team of journey architects can workshop with you to expertly design and build out a custom version of the tool with almost limitless options. Customised styling allows the tool to fit straight into your site and customised features can be integrated as well and completely personalised analytics reporting. Contact us here

Absolutely yes! The Help Me Choose tool is not just limited to Shopify stores or our pre defined monthly plans. Although we have created a Shopify specific platform, we can also custom build guided sales quiz’s from scratch. Our in-house team of journey architects can workshop with you to expertly design and build out a custom version of the tool with almost limitless options. Customised styling and features can be integrated as well and completely personalised analytics reporting.

Contact our Sales team here for more information.

Not on Shopify? Need something very specific? Not a problem!

The Help Me Choose tool is not just limited to Shopify stores or our pre-defined monthly plans.

We can also custom build guided sales journeys from scratch. Our in-house team of journey architects can workshop with you to expertly design and build out a custom version of the tool with almost limitless options. Custom styling allows the tool to fit straight into your site and customised features can be integrated as well and completely personalised analytics reporting.

Contact us here for more info.

Starter is our entry level plan and is the most affordable at just $19 USD per month.

There is no limit to the number of questions you can ask or how many products you can load into the tool but you are limited to showing 100 recommendations per month. You also get a basic version of our performance dashboard.

This plan is perfect for small businesses with under 1,000 monthly store visits. Starter is also a great option for online retailers who only sell one type of product, such as socks for example, but have lots of different versions of their socks.

Growth is our mid tier plan and is priced at $99 USD per month.

The growth plan gives you all of the features included with the Starter plan but the number of recommendations per month is increased up to 1,000.

A more advanced version of our performance dashboard is included in the Growth plan giving you insight into customer profiles and behaviours. Priority support is also included with the Growth plan meaning our team are on hand to help out with any issues you may have during the build or whilst your quiz is live.

Growth is the perfect choice for medium sized retailers with larger product sets or those with between 1000 and 5000 monthly web visits to their store.

Pro is our most advanced plan for our Shopify platform.

Priced at $299 USD per month Pro is aimed at larger retailers, stores with large product sets or stores with really strong monthly visitor numbers (more than 5000 visits per month).

Pro comes with all the features of our Growth plan but gives you unlimited monthly recommendations and really allows you to deep dive into the data with custom analytics. This means we can build out custom data sets for you to forensically analyse how the tool is performing and how customers are shopping your store.